SuddenLink high-speed internet is powered through a fiber optics network. We will assist you with a wide array. One to two DAYS? Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number. Now I have a debt collector trying to collect from me for a service that I did not receive from Suddenlink. Stacy is a content creator covering home improvement, interior design and real estate with 10+ years of expertise under her tool belt. Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. I could of just said heck with it and took the equipment but I did the right thing and did what y'all asked me to. How Long Suddenlink Gives You to Return Equipment. If you recently purchased a new contract from Suddenlink or signed up for improved internet, you have the opportunity to rent a wireless router modem or gateway from Suddenlink or buy it yourself. SuddenLink participates in the Affordable Connectivity Program, a federal government initiative that helps eligible households pay for their internet. Unsubscribe easily. Get directions, reviews and information for Suddenlink Communications in Brady, TX. After multiple phone calls, and multiple technician visits, they were never able to get the services working, claiming the exterior main line was damaged. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Sounds REALLY selfish and immature to me. Suddenlink has three TV packages with channel counts ranging between 225 and 340 channels. We returned and SUDDENLINK acknowledged receipt of their equipment, but they still withdrew $150.00 from our . Count on accurate, real-time location information. 36, Lane 200, Yongji Road, Xinyi District, Taipei City. May 22 2022 I received a bill for $100.00 for service from May 15th to June 14 2022. THIS IS AN ADVERTISEMENT AND NOT EDITORIAL CONTENT. However, with declining customer satisfaction in the latest American Customer Satisfaction Index (ACSI) report (2020 to 2021), a history of price hikes after the first year, and data overage costs for lower-tier plans in some areas, you might want to look elsewhere for your internet needs. Suddenlink is scamming people! Please try to arrive 15 minutes early. Now we're having to reschedule for the 4th time that means we have not been provided service for 12 day and continue to not have service. Call-back available YES. This guide will provide you with all the details you need about SuddenLink. The company took away about 100 dollars of the 117. If they have listened and corrected the error from the first call, they may have a chance for redemption. Scale confidently, backed by our infrastructure. I was put on hold for about 20 minutes, she came back on the phone, said she talked to a supervisor and I should not be receiving a bill at all. I have been charged $80 for equipment I personally returned 8 months ago! Yes, you can rent the equipment from your internet provider. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Contact a location near you for products or services. Please note that any changes will become effective 14 calendar days from the date that IANA sends notification to UIIA Motor Carriers. Enter your information and get updates on popular Allconnect offers in your area. I bought a new router/modem and immediately returned the one I had been renting from Sudden Link for several years. More wonderful scenery is waiting for you to find. May or may not be available based on service address. If we include a prepaid label in your new equipment's box. Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number. Can I rent a router/modem from Suddenlink? Erin Gobler is a freelance writer based in Madison, WI. Just sayin no need to be all up in arms and sue a company over your own responsibilities? The suddenlink stores locations can help with all your needs. Including Allconnect.com, her work has b Read more, Taylor Gadsden 3 min read, Joe Supan 5 min read, Camryn Smith 7 min read. Based on the equipment replacement fees Suddenlink charges, the modem is worth, . Close modal. Click here to learn more. Very sneaky and not client oriented. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Bronx, Brooklyn or Westchester: (718) 860-3514. Filters. The products and services we review may not be right for your individual circumstances. Choosing it was an obvious choice.. HELL NO! Information provided on Forbes Home is for educational purposes only. "Well can you enter that somewhere so I'm not charge?" If you cancel your Suddenlink internet service, you must return your equipment or pay for it. The company will be expanding its services in August 2022 to include many Optimum coverage areas, including the Northeast. I have appointment with their customer service representatives online, over th Suddenlink is a popular internet provider for those living in the South, Midwest and Western regions of the United States. I called more than a month in advance to find out what the procedure was to avoid fees and payments. People need to know someone is out there to help! YP advertisers receive higher placement in the default ordering of search results and may appear in sponsored listings on the top, side, or bottom of the search results page. Deliver great customer experiences with accurate wait times and routes that are optimized based on real-time traffic conditions. Hey, Shelley! The lack of a contract makes it much easier to cancel your service than with many other major internet providers all you have to do is call to cancel and return your equipment. See below.). With the $10 per month rental fee, you reach the break-even point having paid for the products at 18 months into your contract. Modem required for internet service. This compensation comes from two main sources. On the other hand, as SuddenLink joins the Optimum family at the end of 2022, the provider might see a bright light at the end of the tunnel and become one of the best fiber internet providers. Mon. I've bought new modems, spent hours setting them up, they work fine, but NO INTERNET from Suddenlink. Additional fees and terms may apply. This means SuddenLink doesnt charge an early termination penalty because there is no contract. Upload vs. download speed: Whats the difference? This review was chosen algorithmically as the most valued customer feedback. How do I know I can trust these reviews about Suddenlink? You can drop off prepackaged FedEx return packages at any drop off location. Unlike some providers, Suddenlink doesnt lock you into a contract. 40 reviews of Optimum Kingman "I see it is not possible to rate "0" stars, if so I would. If I could give Suddenlink NO STARS I would. Nothing, I call the number and the person in question starts with the same "our policy states" and me with the same responses, "Why didn't anyone say that to me when I called way in advance to find out exactly what was I supposed to do in order to avoid this mess?". Almost three weeks later of this extremely annoying hassle someone sends an email stating that they are aware that we have been contacting customer service and to please call or email. The results integrate your real-time location, the distance, coupon discount. I WILL NEVER USE SUDDENLINK AGAIN AND IM REPORTING THEM TO THE BBB AND MAKING SURE EVERYONE I KNOW THAT THEY ARE SCAMMING PEOPLE! Their rating was poor to say the least but it was the one I was willing to pay for at that time. You may be able to transfer your Optimum service to your new home. Return equipment: If you're leasing . 1 Court Square West, Long Island City, NY 11101. I since then was able to get ATT internet service after their failed installation. And if you are set up on automatic pay, YOU ARE SCREWED! 20. Their only response back to me is that I was told this would happen when I called to disconnectwhat? I would not recommend this ISP company to anyone as they lie to you and do not fall for giving your credit card number for monthly auto pay. Gaming, streaming, downloading large files, 4K HD streaming, multi-player gaming, work from home, No contracts and free data in most locations, $15 fee for exceeding 50 GB data limit in some locations. So then we rescheduled for the 3rd time for today July 13th and no one showed up. Their service is a joke. But we weren't informed, and we didn't sign any ennoblement. Scale confidently, backed by our infrastructure. The Forbes Home editorial team is independent and objective. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. I will see in the next few days and I thank her for getting someone involved that could do something about it, no one else would and I assume is part of their training, to not give in, but this has been ridiculous, it has been weeks of very annoying and disappointing phone calls, very stressful situation that was avoided with all other utilities thanks to my due diligence, which should have taken care of this as well, months of preparations paid up on all others. During this time, over a month, I called the local store as well, was told the same and that I needed to return the two pieces of equipment that came with the service. From 18:31, a one-hour overtime fee will be charged. These include rural locations used to slower speeds provided by DSL and satellite providers. If we send you a return kit. I called and they said they would remove the charge and credit me. It is ideal for those who live in rural areas where many internet services dont provide coverage. It is easy to make changes and modifications to your plan. poorer customer service. Keep reading to learn how. Pack up the equipment you're sending back to us. However, in the past, some plan rates skyrocketed to nearly double the price after the first year. If you are still seeking assistance with your connection, please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. Google does maps best. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! 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