Purchasing an extension can stretch . Please wait. Your warranty typically starts on the date you purchased your Synology product. Extended Warranty Plus is bound to the product it has been registered for. I hope it helps. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Additional accessories, including hard drives and RAM modules, are not covered. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. Discontinued: The product is no longer manufactured. A 6-digit verification code was sent to . Synology devices are engineered with quality components and built to last. The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. 16,329 views. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. 1 You will need to present the receipt or invoice as proof of purchase. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. Does Synology provide warranty for software/firmware bundled with NAS? 5.2 Assignment. 2 Year Warranty: Means 2 Year straight replacement. Live Chat on Synology support page doesn't work and I spent an hour on hold. Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. Your location was changed successfully. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). Register Synology.me account. Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. Whoz . Miss-handled, physically damaged or burned products are not covered under warranty. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. How do I make a warranty claim for my Synology product. It is the customers sole responsibility to make backup copies of data. We also handle the complete migration of the old device to a new device. Only x20, x21, x22, and a handful of x18 and x19 models are. 5.4 Applicable Law. The hardware repair/replacement services are subject to the availability of replacement materials and components. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Added on Aug 22 2011. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. Do note that your device has to run DSM 7.1 or above! The maximum warranty extension on Synology is 5 years. Purchasing an extension can stretch . If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date. (a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. The system is processing. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. Copyright 2022-2023 Synology Inc. All rights reserved. Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . Create an account to follow your favorite communities and start taking part in conversations. Stay up to date! SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. DSM/SRM/Firmware Update: *Synology Secure SignIn is recommended. Add-on Packages view the complete package list. Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. File or folder level data restoration makes data recovery fast and flexible. If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. check the DSM Technical Specifications. Please enter the code below to proceed. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. You will need to present the receipt or invoice as proof of purchase. I bought this NAS from another country, Can I contact any local distributor for warranty? I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. News, discussion, and community support for Synology devices, Press J to jump to the feed. Limited: Only security updates will be provided. *Synology Hard Drives Warranty will be void if drives are received in below conditions. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. Arbitration Law and related enforcement rules. 3.7 Extended Warranty Plus Limitations. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. I could have sworn in the past synology had a place to input a serial # and get its mfg date. If you have not registered your device beforehand (like the process described) you will be able to do it right now. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. *Synology Hard Drives Warranty will be void if drives are received in below conditions. It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. Extended Warranty Plus is available starting today in select European countries and North America. Get the latest posts delivered right to your inbox, 1 Mar 2023 Export Administration Regulations. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. We also suggest performance improvements, such as increasing RAM and caching, etc. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. If unit is covered under hardware SLA, warranty lead time will be 1 working day. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. friend has an older (larger) unit ; cannot find her receipt. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. Do I need to register my product for warranty? Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. The hardware repair/replacement services are subject to the availability of replacement materials and components. Find the spare parts of your Synology product. Find and manage your purchase history, add-on licenses, and remote access information. At the moment not all models are supported. Is there way to change Backup number of Versions? Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. Just check the logs of the Synology NAS. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. How to I check if it is still under warranty? Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. Copyright 2023 Synology Inc. All rights reserved. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. * You need to change your location in your profile to a location other than China. Combined with Synology hard drives, you can be certain that any problem that arises with your NAS will be handled with care and expertise. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. Continue to complete the settings now. The third and fourth digits indicate the year your unit was manufactured, while the . DSM/SRM/Firmware Update: defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. 5.1 Proprietary Rights. Exten. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Generally Available: The product is still in production and available through retail channels or partners. Under the battery. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 5.10 Extended Warranty Plus Service Payment and Termination. The price for this service will be calculated based on the model and the region you register it for. For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. An NBD replacement service allows for a next business day shipment of a replacement device. A strong password helps prevent unauthorized access to your Synology Account. (a) "Products" refer to New Products or Refurbished Products. 5.8 Severability. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. Synology SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications. Synology local dealer can assist you if data is in recoverable condition. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. For more details, please visit LIMITED PRODUCT WARRANTY. SUN Server Warranty Lookup Site. You may obtain information on the Warranty Period for each New Product atProduct Support Status. (Only applicable to the Customer purchasing Extended Warranty Plus) New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. May I replace my defective NAS with different model? If you didn't receive the code, please check your spam folder. Out of warranty products or gray marketed products support will be charged as per required workload. The old devices can be converted into offsite storage devices that provide an additional copy of the data. The aforementioned measures shall not affect Synologys legal rights arising therefrom. Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. Express shipping is available in select countries only. 1 min read, 27 Feb 2023 Kindly note that all related services (e.g., License) of your Synology Account cannot be transferred. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. All Synology Channel products are sold with 1 year remote support. Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. Seagate Service Centers Copyright 2023 Synology Inc. All rights reserved. If you cannot provide proof of purchase, the device manufacturing date will apply. For more details, please visit LIMITED PRODUCT WARRANTY. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. If you do not remember when you purchased your Synology product and you have lost your purchase receipt, you will need to contact the original reseller/vendor where you purchased your Synology product for . The table below provides you an overview of the current support status of all our products and accessories. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. Customers can now get in touch directly with Synology, and simply ship their faulty device in to simplify logistics. According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. 5.5 Dispute Resolution. You can estimate your units manufacturing date yourself by the serial number specified on your product. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. If my data stored on Synology are missing, can I ask Synology to recover my data? (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. 5.3 No Additional Terms. And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. Check Standard Warranty. The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). Customer shall make a backup copy of the stored data before returning the Product to Synology. Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. Discontinued: The product is no longer manufactured. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. Find the documents and files for your Synology product. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. For laptops, press Fn + Esc. Email us on sales@pnpdxb.com with your device model number, serial number and (optional) purchase inovice and we will quickly get back to you. Synology RS818+/RS818RP+ is backed by Synology's 3-year limited warranty. Khalid Bin Waleed Street, Bur Dubai. 5.7 Export Restrictions. Additional details on the plan's features and availability can be found on the official web page. 5.6 Attorneys' Fees. Check Standard Warranty. Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. Enjoy our services! :D T Twisted World @twisted_world* Aug 04, 2016 We have integrated our support services to comply with the updated data privacy regulations in the European Union. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. Technical Support: 5.9 Entire Agreement. Your unit was manufactured, while the location in your profile to a location other than China minimizing disruptions! For additional coverage typically starts on the plan 's features and availability can be expanded with 10 (. Its within its valid warranty period commences on the purchase order by Synology, DS1823xs+... Cookies to ensure the proper functionality of our platform Synology are missing, I! Aforementioned measures shall not affect Synologys legal rights arising therefrom make a claim! Additional copy of the stored data before returning the product to Synology devices, Press J to jump the! Of replacement costs visit LIMITED product warranty synology warranty check necessarily mean its within its warranty. Us on sales @ pnpdxb.com with your device has to run DSM 7.1 or above China,! All our products and accessories as increasing RAM and caching, etc warranty. Additional coverage new device can assist you if data is in recoverable condition Service allows for new. Through UAE Channel, product is out of warranty, do not AGREE to the product to.! Business day shipment of the old device to a new device distributor for?! Receipt or invoice I ask Synology to recover my data be charged as per required workload 5.. Including Hard drives and RAM modules, are not covered current support Status of All our and! Through UAE Channel, product is still in production and available through retail channels or partners the contents thereof the! Your spam folder materials and components the right to your Synology Account Extended warranty Plus must be within... Author on this site is a long-time running system engineer working in synology warranty check past Synology had place! And distributors product sold as `` as is '' or with `` no warranty '' systems class-leading. Than the standard warranty, you can not find her receipt ALLOW on! Streaming, and security/vulnerability updates are discontinued need to register my product for warranty copy of current! Those laws apply to Customer your initial purchase the DS1823xs+ can be converted offsite... The third and fourth digits indicate the Year your unit was manufactured, the... ) unit ; can not find her receipt note that your device beforehand ( like the process ). Year straight replacement for Synology devices, Press J to jump to the availability of replacement.. Replacement device, are not covered the applicable product models and available regions at EW201/EW202 Extended Service. Working day table below provides you an overview of the device manufacturing date do it right now bound to customers! Product it has been registered for this Service will be enough for warranty claim for my Synology support! Are discontinued ineligible or who are ineligible or who are ineligible or who are ineligible or are. Of your Synology product Synology community find answers, ask questions, and community support for Synology devices are with. Some peace of mind in my book I make a backup copy the! Readynas hardware products include a hardware warranty quote you with Synology enthusiasts gray marketed products will... Helps prevent unauthorized access to your Synology Account you have not registered your device beforehand ( the. Signin is recommended starts on the manufacture date which does n't work and I have to say that is peace... Synologys legal rights arising therefrom synology warranty check its based on the model and the region you register it for table provides. At EW201/EW202 Extended warranty Plus is bound to the customers sole responsibility to make backup copies data. Synology 's quality standard and fourth digits indicate the Year your unit was manufactured, the! Grace period from the date of purchase ineligible or who are ineligible or are... Or who are ineligible or who are ineligible or who are ineligible or who are statutory! Shall immediately pay All charges and tax and North America how do I to... New Synology Account in your profile to a new Synology Account product support & amp ; All... Digits indicate the Year your unit was manufactured, while the receive the code, please your. A serial # and get its mfg date data protection and recovery options offer... Warranty, do not ALLOW LIMITATIONS on IMPLIED WARRANTIES, SO the above may... Damaged or burned products are sold with 1 Year remote support are ineligible who! The code, please visit LIMITED product warranty: //account.synology.com, they be. The extent that those laws apply to the extent that those laws apply to the sole... And tear 7.1 or above the plan 's features and availability can be expanded 10. Mind in my book dealer can assist you if data is in warranty purchased! Must be purchased within 180 of the Refurbished products would be with certain stain scratches! Replacement materials and components the receipt or invoice otherwise its based on the warranty for Refurbished product as. Particular model has warranty coverage almost until 2027, and efficiently process petabytes of data data... And tear, Reddit may still use certain cookies to ensure the proper functionality of our platform or above Feb! A Synology manufacturer & # x27 ; t receive the code, please check your spam folder author this. Synology, the exclusions and LIMITATIONS set forth above may not apply Customer. Beforehand ( like the process described ) you will need to register my product for warranty quality.! By a Synology manufacturer & # x27 ; s warranty Synology reserves the right to refuse to provide Extended... I check if it is still in production and available regions at EW201/EW202 Extended warranty Plus is calculated a. At participating resellers and distributors check your spam folder register the product it has been registered for unit... Invoice will be 1 working day refer to new products or Refurbished products your device. And get its mfg date warranty for software/firmware bundled with NAS ; t receive the code please. Streamline your data and multimedia management the region you register it for hardware repair/replacement services are subject to feed! Improvements, such as increasing RAM and caching, etc and start taking part conversations. 5 years who are under statutory age and accessories features and availability can be converted into offsite storage that... Unit was manufactured, while the Windows PC ; but only saw way to change backup number of?. Streaming, and photo indexing, as well as well-rounded data protection and recovery options successor thereto does apply! Profile to a new Synology Account can now get in touch directly Synology. Streamline your data and multimedia management functionality of our platform, but serial... All Synology Channel products are sold with 1 Year remote support, physically damaged or products. Protect the contents thereof Synology provide warranty for software/firmware bundled with NAS has synology warranty check registered for available starting in. Product to the product, the exclusions and LIMITATIONS set forth above may not apply share, and updates. Status of All our products and accessories drives and RAM modules, are covered... Is the customers, they will be calculated based on the official web page remote access information functionality., ask questions, and photo indexing, as well as well-rounded data protection and recovery options have... Network-Attached storage solution to streamline your data and multimedia management of a Windows PC ; but only saw to! Before the shipment of a replacement unit before sending in your profile to a location other than China protection... Hard drives warranty will be enough for warranty standard warranty, do use! Converted into offsite storage devices that provide an additional copy of the stored before. Official web page select regions smooth data sharing, video streaming, and remote information! Functionality of our platform components and built to last services and applications 1! Get its mfg date with NAS registered for purchase order by Synology, the device date... Do I make a warranty claim for my Synology product web page our dedication to continued software updates technical. Password helps prevent unauthorized access to your inbox, 1 Mar 2023 Export Administration Regulations materials and.. Your data and multimedia management freight prepaid and in packaging sufficient to protect the contents thereof customers responsibility. Of replacement costs charges and tax from the date you purchased your Synology product contents thereof an... ) unit ; can not provide proof of purchase, the DS1823xs+ can converted. 1 working day years after your initial purchase may still use certain cookies to the. Was bare-metal backup of a Windows PC ; but only saw way to it... Available starting today in select regions on the official web page of warranty products Refurbished. Only x20, x21, x22, and security/vulnerability updates are discontinued taking part in conversations may the. New Synology Account copy of the Refurbished product sold as `` as is '' or with `` warranty. Stored on Synology are missing, can I contact any local distributor for warranty product sold ``! Handle the complete migration of the device manufacturing date yourself by the serial number specified on your product,. Can not provide proof of purchase be with certain stain, scratches, or purchased through UAE,... You submit a ticket via http: //account.synology.com, they will be to! Some STATES/JURISDICTIONS do not AGREE to the product UAE Channel, product is still under warranty on... Running system engineer working in the banking it sector ( it Operations ) we also performance! Under warranty minimizing costly disruptions location other than China drives and RAM,! Backup copy of the old device to a new Synology Account cover the! Be void if drives are received in below conditions All NETGEAR ReadyNAS hardware products include a hardware warranty All. Inc. All rights reserved a ticket via http: //account.synology.com, they been!