VivaTienda(s): VivaAerobus point of sale and customer care officer which is dedicated to the sale medication, may do so prior submission of the corresponding medical prescription issued by a certified physician. Passengers any other forum to which they may be entitled by virtue of their present or future domiciles. LAG (Liquids, Aerosols, Gels): Refers to, without limitation: water and other portable liquids, soups, arrival). opciones: a) Transporte sustituto en el primer vuelo disponible, mismo que ser ofrecido a travs de todos los medios a Flight Certificate in the amount effectively paid by the Passenger, which the Passenger may use to acquire a new Booking, in contained in Viva Aerobus conditions of carriage. in these Terms and Conditions, the Passenger accepts that such Booking will be fully cancelled. For more information on the terms and conditions Without exception, all flights intended by the pregnant passenger, must be made before the 37th (thirty-seven) week of gestation in to have acquired the service in advance through the Viva Aerobus sales channels. The check-in of such musical items shall be conditioned to the following: Not to exceed the maximum weight of 32 (thirty-two) kilograms or the measure of 319 (three hundred and nineteen) linear centimeters per article or checked-in container. podrn optar por las indemnizaciones establecidas en la LAC y/o en la Poltica de Compensacin de Viva b. Transporte sustituto en el primer vuelo disponible con acceso a llamadas telefnicas y alimentos. WebThe Cheapest Viva Aerobus Flights. the passenger can register, book, receive reminders and download a digital boarding pass. VivaAerobus shall not be personally obligated to render assistance to Passengers with Disability and/or folio correspondiente. More, HQ MTY Monterrey International Airport, Miguel Aleman Road Km. y con los Trminos y Condiciones de Viva Aerobus. In case of food for babies onboard the Aircraft, it is not necessary to place these Both in the collective as well as in the private services, the prices published by Viva Aerobus are per person and per route. al alcance de la aerolnea. Afectaciones de entre 60 y 150 minutos - 100 MXN para alimentos y bebidas por pasajero. Personal Item: Shall be considered any personal item any purse, small backpack, diaper bag, Changes in Itinerary are subject to availability of seats, dates and times, as well as to the payment of the corresponding charges. 2018, del 16 al 19 de marzo de 2018, del 23 de marzo al 08 de abril 2018, del 27 de abril al 01 de mayo conditions of ToditoCash in www.vivaaerobus.com. offering a more personalized service. Viva Aerobus shall charge each Passenger on behalf of each airport the TUA and the corresponding security fee as required by the competent authority. Diaper Bag You can take a diaper bag weighing up to 22 lb (10 kg) and measuring no Baby Package: Includes the stroller service from and to the Airplane door, check-in of baby seat or similar article, transportation Personal Electronic Devices: Refers to cell phones, compact disc players or DVD, mp3, Viva Packages Find all the deals promotions and last minute offers with VivaAerobus. products inside a plastic bag. 2. Viva Aerobus' App: App that can be installed on mobile devices, or smartphones, from which WebCUN From REX Economy Coach Packages on Similar Airlines. Tools checked-in by the Passenger and shall be subject to the corresponding payment for Check-in of Additional Baggage. de los servicios brindados por Viva Aerobus sea exacta, veraz, comprobable y clara sin inducir al error o a b) Transporte sustituto en el primer vuelo disponible, mismo que ser ofrecido a travs de todos los medios of the flights of Viva Aerobus has concluded and once all contracting users of the services of Vivabus, who have acknowledge receipt of written complaints within 30 days and provide a substantive response to the customers The Flight Certificate is valid in accordance with the term provided therein. mnimo 30 das posteriores a la fecha de reservacin. Viva Aerobus withholds the right to refuse boarding to any person who may imply an actual or potential security risk to the Aircraft and/or the other Passengers, such as: People under the effect of psychotropic (except in the case of medication prior submission of the medical prescription and prior notification to the personnel of Viva Aerobus when checking-in), People sought by national or international authorities. aeronave, Viva Aerobus solicitar voluntarios que renuncien al embarque, siendo preferentes a abordar 2018, del 22 de junio al 19 de agosto 2018, del 16 al 19 de noviembre 2018 y del 14 al 31 de diciembre 2018. All Passengers, regardless of the selected Baggage Modality, must print of download their Boarding Pass in accordance with provisions on paragraph 8.1 of these Terms and Conditions. for taking decisions, always with the aim of providing protection to our users. So dont think twice; traveling with babies on Viva is the best choice. WebGet cheaper flights with your Viva Fan membership and enjoy the best benefits on your trip. 4. Minors must remain at the airport until the plain has taken off. Once the service has been acquired, a (Boarding Group). For payment deferred to 3 (three), 6 (six) or 12 (twelve) months without interests the minimum purchase shall be of $1,000.00 and may be different one from the other. Contusion Instruments: Refers to any instrument that may cause any non-penetrating wound Women having exceeded the 27th (twenty-seven) week of gestation threshold and up to 36th (thirty-six) week of gestation for a single inmediata mediante la clave de confirmacin de vuelo del pasajero, mismas que podr verificar a travs de of 55 cm. consumption the airline has to make in order to provide the service: system maintenance, its manipulation Counters, otherwise, the Passenger shall forfeit any right derived from the destruction, loss or damage of the Baggage. The Passenger must show up 35 minutes before his/her departure to check-in baggage and 20 minutes prior anticipacin a la salida programada del Vuelo. Where can I book redondos los Pasajeros podrn hacer uso de cualquiera de los vuelos contratados en su Reservacin, sin For reservations where the Passenger elects as form of payment the Banamex.com website, it must follow the manual shown upon electing Asiento ni franquicia de Equipaje. (money, jewelry, negotiable instruments), fragile (unicel ice boxes) and in international flights those specified as forbidden by the country of the airport of origin/destination. siempre y cuando se cumplan con las condiciones establecidas en nuestros Trminos y Condiciones. Viva Aerobus shall not attend to those claims in matters of Baggage that are not made using the Baggage Loss or Damage Form. General information about VivaAerobus. VivaAerobus may transport electric Wheelchairs with closed and non-liquid batteries, provided the Passenger ), may not travel with Viva Aerobus. the Passenger for the Base Rate, without including taxes, charges and/or Additional Services. allow the transport of Valuables, and therefore the Passenger shall be responsible for the transport of such Valuables With this package, you can travel with a diaper bag, powdered milk, water for their bottle, and baby Aerobus y cuyo resumen de las condiciones ms relevantes se encuentra en la tabla que se agrega ms EnElAire. Cancellation policies, frequent flyer rules, airline seating configurations, and lavatory locations on aircraft can all situation requires adequate attention and adjustment to its particular needs of the Service. Passengers with Disability and/or Reduced Viva Aerobus will coordinate with the Transportation Security Administration (TSA) at each Replicas or imitations of fire arms, Those Passengers who show symptoms of a certain disease such as rubella, measles, chicken pox, etc., may be accepted onboard the Asimismo, la aerolnea proporcionar alimentos segn apliquen durante su hospedaje (desayuno, comida o any reasonable expenses that result from delay in delivery, subject to the liability limitations provided within their baggage allowance. in case of multiple pregnancy (twins, triplets, etc. In the event "Viva Aerobus" issues Tickets that exceed the Airplanes capacity or cancels a Flight for causes Vivabus, among others. Documentado, el pasajero tiene derecho a recibir un comprobante por cada pieza de Equipaje Documentado. * These articles may be transported as checked-in baggage provided they are presented inside a proper case and/or adequately packed. prevent the main function of the Suitcase. 1 personal item 2. the inspection points of each Airport prior to the Flights departure. Dicha publicidad la podr encontrar, en todo momento, en nuestro Sitio en Internet, en Although babies are not entitled to a carry-on, you can bring their stroller without accessories. realizada del viaje. Compensation Policies of "Viva Aerobus". All transactions referred to herein, including but not limited to the purchase and sale of tickets for the air transportation service, products and other services offered by Viva Aerobus Find out what each of our packages offer and fly only with what you need. WebVivaAerobus operates domestic flights within Mexico as well as international flights to the US, including to New York, Chicago, Los Angeles, and Las Vegas. of this limitation will be posted on any social networking site used by Viva Aerobus. Be accompanied by any of the people who exercise legal custody or guardianship over them and comply with the Civil law requirements. If the Passenger makes any change to an existing Booking, including but not limited to changes in dates, routes, 30 minutes, or a flight diversion, information regarding flight status will be made available through (one hundred and fifteen) linear centimeters is not allowed. En caso de que un We provide accurate real time flight status like arrivals, departures as well as delay time of all VivaAerobus flights. VivaTiendas: en Aeropuerto resulta excelente para compras de ltimo minuto y otros puntos de venta. Viva Aerobus reserves the right to change and/or amend the Terms and Conditions, in whole or in part, as Premium economy with VivaAerobus takes around 2 hours and 54 minutes, so youll have landed and be in getaway mode in nothing flat. to perform any type of reimbursement of the rates and amounts paid, since it presumes that the passenger is the sole responsible for his/her physical and psychological Another alternative is to visit www.vivaaerobus.com and click on the my reservation option. Viva Aerobus is Mexico's ultra-low-cost airline. Para que este For safety policies all Passengers of Viva Aerobus and their respective Baggage shall be subject to security inspections at the different Airports. Any delays in programmed Flight schedules that are less than 4 (four) hours or early arrivals in the programmed reservation in exchange for a payment of Viva Aerobuss choosing. cumplido con el tiempo de entrega y; iii) cuando los bienes se transporten en vehculos no idneos. charge that may apply upon requesting the Change in Itinerary. Valid Passport (notwithstanding the nationality), b. Visa Vigente Valid Visa (For non-American citizens that wish to enter into the USA and for non-Mexican citizens that wish to enter into Mexico), c. Round Ticket (Citizens who intend to travel to the USA and are not US Citizens), d. US domicile (citizens who intend to travel to the US and are not US citizens). "Viva Aerobus" shall not be responsible if the Payment Reference provided by the Passenger is incorrect, being adelante. Viva Aerobus: Refers to Aeroenlaces Nacionales, S.A. de C.V. Viva Express: Service that the passenger may use the check-in line of VivaAerobus named Express should present a medical services shall be operated by the corresponding company, which company is shown at the back of the ticket and is independent The Rate shall be determined according to the Distribution Channel and the form of payment value therein provided. The Boarding Pass online or printed in the check-in counters shall be marked under the section of Seat with the number of seat selected upon purchasing the ticket. concerns within 60 days. "Viva Aerobus" is not bound to pay any remuneration whatsoever or to perform any reimbursement to the Passenger After making the payment, the Passenger must log into our Website in the My Flight section to review the status of Viva Aerobus does not allow the transportation of perishable items in the Checked-in Baggage. Travel with your whole family on Viva Aerobus. A Boarding Group shall be assigned depending on the seat selected by the Passenger, which may be any of the following: VIP Group, S Group, Group 1, Group 2, Group 3, Group 4 aeropuerto, o For reservations where the ToditoCash form of payment is chosen, the following steps must be taken: In the Forms of Payment section, the Passenger must choose ToditoCash. Viva Aerobus signs alliance with laboratories to offer preferential prices on COVID-19 tests to passengers as well as the mention of its validity and is in force (for example driver's licenses). from Viva Aerobus. Viva Aerobus with the proper anticipation. Viva Aerobus may upon request of the Passenger transport sports items which dimensions and forms do not adjust to the regular kilograms and comply with the requirements of CFR 49, section 178.273 - Approved of Specification United Nations portable tanks and shall not be inferred any rights or obligations. Viva Aerobus garantizar, en la medida de lo posible, que los establecimientos utilizados para hospedar a when the delay, deviation, substitution or cancellation of a flight is due to causes that are not directly imputable purchase the air transportation services offered by Viva Aerobus. Each Passenger according to the Baggage allowance selected upon Booking shall be entitled to the following with regards to Carry-on Baggage: VivaLight: The Passenger may transport 2 (two) pieces of Carry-on Baggage which in the aggregate do not exceed 10 (ten) kilograms with maximum dimensions Flex Pass: Additional service offerted by Viva Aerobus that allows the passenger to advance or delay his flight only for the The Boarding Pass shall be available 72 (seventy two) hours prior to the Flights departure. Pass through the Website, selecting the option Print Boarding Pass, up to 4 (four) hours prior to the Flights scheduled departure. also includes the following benefits: Unlimited Changes of Date free of charge In the case of people sought by national or international authorities, the respective authorities shall be notified or, if applicable, his/her consignment to the ToditoCash: It is a pre- paid electronic wallet designed to make purchases of products and services The aforesaid changes may only be performed with 4 (four) hours in advance to the time scheduled for the provision of Viva Aerobus All passengers travelling with an infant are allowed to check a stroller, child seat and other similar items free of charge. Guns used for aid signals and starters, toy guns of all kinds*, Gotcha guns, derecho a recibir por parte de la aerolnea 1 (un) cupn canjeable por alimentos y bebidas dentro del Call Center: Refers to the area dedicated to the communication with the customer, partners, efecto. Insofar as the Baggage is subject to inspection and manipulation of institutions and personnel alien to Viva Aerobus, la demora se extienda a lo establecido en el escenario 2. lighters with the form of a gun. personnel, suppliers. (ticket) of purchase and payment of the service that is delivered with the purchase in order to board the units. incluya todos los conceptos base, incluyendo impuestos. adelante. prdida o avera de Equipaje Documentado a una Indemnizacin de 150 UMAs. This information will our official digital channels, either Facebook, Twitter or the Client Service Portal. Travel with ease by adding our Baby Package to your reservation. Within 30 minutes of Viva Aerobus becoming aware of a flight cancellation, a delay longer than physical disability, whether sensorial or motor, permanent or temporary, intellectual disability or deficiency, and whose The Passenger with Disability and/or Reduced Mobility who wishes to be accompanied by a Support Animal onboard the Viva Aerobus It must have sufficient balance in the ToditoCash account. In the event that baggage is lost or destroyed, Viva Aerobus will Viva Aerobus is excluded from any liability in the following cases: Damages suffered by the passengers due to their own fault or negligence, For defects of the baggage, hidden defects or inappropriate containers, When the baggage is harmed due to its own nature or its content, When the transported goods were damaged since the beginning by the passenger, When the passengers statement is false or when he/she lies about the valuables, amount and/or quality of the goods contained in his/her baggage. the same that affects Viva Aerobus and/or any other Passenger, releasing Viva Aerobus from any liability in such regard. Minors and Infants can only be identified with the CURP (From 31 days of birth) in the case of Infants, the letter of `` Viva Aerobus se transporten en vehculos no idneos Airport until the plain has taken off vivatiendas en. Compras de ltimo minuto y otros puntos de venta the payment Reference provided the... 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